Thank you for shopping with Sedux Pro. Please review our shipping, return, and warranty policies carefully before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment verification, excluding weekends and holidays.

Processing time is separate from shipping/transit time. During sales, product launches, holidays, or periods of high order volume, processing times may be slightly longer.

Once an order has been processed or shipped, we are unable to guarantee changes or cancellations.

Shipping Rates & Delivery Estimates

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Estimated transit times after your order has been processed:

• Standard Shipping: Approximately 5–7 business days
• Expedited Shipping: Approximately 2–3 business days

Delivery dates are estimates only and are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, and other circumstances outside of our control may affect delivery times.

Selecting expedited shipping only expedites the carrier's transit time and does not change our standard 1–3 business day processing time, unless otherwise stated.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking information.

Please allow time for tracking information to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Shipping Address & Order Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Sedux Pro is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact info@seduxpro.com as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has shipped.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal, or other customer-related delivery issue, additional shipping charges may apply to have the order reshipped.

Lost, Stolen or Missing Packages

Risk of loss transfers to the customer once the shipping carrier confirms delivery to the shipping address provided at checkout.

Carrier records, including delivery scans, photographs, GPS data, or other available proof of delivery, will be considered confirmation that the order was successfully delivered.

Sedux Pro is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery.

If tracking indicates that your order was delivered but you cannot locate it, please check with household members, neighbors, your building management or mailroom, and the shipping carrier.

Customers must report missing-package concerns promptly and cooperate with any carrier investigation or claim, including providing any requested documentation or information.

Sedux Pro may assist with the carrier investigation or claim process when appropriate; however, carrier confirmation of delivery to the address provided at checkout will be considered proof of completed delivery. A report of a missing package after confirmed delivery does not automatically qualify for a refund or replacement.

Sedux Pro is also not responsible for shipping delays, losses, or delivery issues caused by circumstances outside of our reasonable control, including carrier delays, weather, customs delays, or incorrect/incomplete shipping information provided by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact info@seduxpro.com promptly with your order number and clear photos and/or videos showing the issue.

Please keep the original item and packaging until your claim has been reviewed. Depending on the circumstances, additional photos, videos, troubleshooting, or return of the item may be required before a replacement is approved.

Damage that occurs after delivery due to improper handling, storage, misuse, or other customer-related causes is not considered a shipping defect.

International Shipping

We currently offer international shipping to select countries, as available at checkout.

International delivery times may vary depending on the destination, carrier, and customs processing. Sedux Pro cannot guarantee international delivery dates and is not responsible for delays caused by customs or local authorities.

Customs, Duties & Taxes

For international orders, applicable customs duties and import taxes are calculated and included in the shipping option selected at checkout when indicated. This allows customers to pay the applicable duties and taxes upfront rather than upon delivery.

Please review the shipping option and total charges carefully at checkout before completing your purchase.

While duties and taxes may be prepaid, international shipments are still subject to customs clearance and local import regulations. Sedux Pro is not responsible for delays caused by customs processing or local authorities.

Refused or Unclaimed International Shipments:

International customers are responsible for accepting their shipment and complying with any applicable customs or import requirements. If a package is refused, abandoned, unclaimed, or returned to Sedux Pro due to unpaid customs duties, taxes, import fees, failure to complete customs clearance, or another customer-related issue, the order will not be eligible for a full refund.

If the package is successfully returned to Sedux Pro, any approved refund will be issued less the original shipping charges, return shipping charges or carrier fees incurred by Sedux Pro, customs duties or fees charged to Sedux Pro, and a 15% restocking fee, unless otherwise required by law.

If a returned shipment is lost, destroyed, abandoned, or otherwise not returned to Sedux Pro, a refund may not be available.

Any additional charges resulting from circumstances outside of Sedux Pro's control, including fees related to incorrect or incomplete customer information, may remain the responsibility of the customer.

Returns & Refunds:

30-Day Return Policy

Eligible products may be returned within 30 days of the original purchase date.

To qualify for a return, the product must be:

• Unused and unopened
• In its original condition
• In its original packaging
• Free from damage, wear, or signs of use

Items that do not meet these requirements may be denied a refund.

A 15% restocking fee applies to packages returned to Sedux Pro due to refusal, non-payment of customs or import charges, an incorrect or incomplete address, failure to accept delivery, unclaimed shipments, or other customer-related delivery issues.

Before sending a return, please contact info@seduxpro.com with your order number and reason for the return. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error by Sedux Pro or an item that was confirmed to be defective upon receipt.

Original shipping charges are non-refundable.

Sedux Pro is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method when returning an item.

Non-Returnable Items

For health, hygiene, safety, and product-integrity reasons, certain products are final sale and cannot be returned or exchanged, including:

• Pigments
• Cartridges and needles
• Numbing products
• PMU machines
• Opened, used, or unsealed products
• Products with damaged or missing original packaging
• Gift cards
• Digital products, downloadable materials, or online course content
• Training sessions, deposits, and services

PMU machines are not eligible for standard returns but may qualify for replacement under our 6-Month Limited Machine Warranty below.

Sale, clearance, promotional, or final-sale items may also be ineligible for return when identified as final sale at the time of purchase.

Refunds

Once your approved return has been received and inspected, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to your original method of payment. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Shipping fees, customs charges, duties, taxes, and other delivery-related fees are non-refundable unless otherwise required by law.

Refunds are not available for completed training sessions, services, digital products, or other non-refundable items identified above.

Late or Missing Refunds

If you have received confirmation that your refund was issued but do not see it in your account, please allow time for your financial institution to process the transaction.

You may also contact your bank, credit card company, or payment provider for additional information regarding their processing times.

If you have completed these steps and still have not received your refund, please contact us at info@seduxpro.com.

Exchanges

We only replace products when they are confirmed to be defective, damaged upon arrival, or incorrect due to an order fulfillment error.

To request an exchange or replacement, contact info@seduxpro.com with your order number, a description of the issue, and clear photos and/or videos of the product.

All exchanges and replacements are subject to review and approval.

6-Month Limited Machine Warranty

Sedux Pro offers a 6-month limited replacement warranty on eligible PMU machines beginning on the original date of purchase.

If your machine or an included component is determined to be defective due to a manufacturing defect or other non-user-related issue, Sedux Pro will replace the defective machine or component at no additional product cost, subject to the terms below.

Warranty Does Not Cover:

• Accidental damage, drops, impact, or improper handling
• Water, liquid, or moisture damage
• Damage caused by misuse or improper storage
• Failure to follow operating or care instructions
• Normal wear and tear
• Scratches, discoloration, or other cosmetic damage that does not affect functionality
• Damage caused by incompatible accessories or improper use
• Unauthorized repairs, modifications, alterations, or disassembly
• Lost or stolen machines, batteries, chargers, or other components
• Products purchased from an unauthorized third-party seller

Warranty Claims

To submit a warranty claim, please contact info@seduxpro.com with:

• Your order number or proof of purchase
• A description of the issue
• Clear photos and/or videos demonstrating the issue

Additional troubleshooting, photos, videos, or return of the product may be required before a warranty claim can be approved.

Do not dispose of the machine or defective component while your claim is being reviewed.

Sedux Pro reserves the right to inspect and troubleshoot the product to determine whether the issue qualifies as a manufacturing defect under this warranty.

Approved warranty claims are eligible for replacement or replacement parts only and are not eligible for a refund.

Warranty coverage applies only to the original purchaser and expires 6 months from the original purchase date. Replacement of a machine or component does not restart or extend the original 6-month warranty period.

Policy Abuse & Fraudulent Claims

Sedux Pro reserves the right to deny returns, refunds, replacements, or warranty claims that reasonably appear to involve misuse, fraudulent activity, altered products, repeated abuse of our policies, or claims that cannot be verified.

Contact Us:

For questions regarding shipping, returns, damaged products, or warranty claims, please contact:

Sedux Pro
info@seduxpro.com

Please include your order number when contacting us so we can assist you as quickly as possible.

By placing an order with Sedux Pro, you acknowledge that you have reviewed and agreed to the shipping, return, refund, and warranty terms outlined above.